FAQs - Redalf Store

Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.

Shopping Information

Delivery charges for orders from the Online Shop?

When you order our products for more than 90$ dollars, you can enjoy free shipping service.

Do you ship internationally?

Currently, we ship to select international locations. Please check our shipping policy or contact us for more information.

How long will delivery take?

If the goods are in stock at the US warehouse, the shipping time will be 2 to 3 working days. You will receive the goods within 3 to 7 days.

What exactly happens after ordering?

After placing your order, here’s what you can expect:

Order Confirmation: You’ll immediately receive an order confirmation via email or SMS, which includes your order details, item list, total amount, and expected delivery time. This serves as proof of your purchase.
Processing: Our team will start processing your order right away. This involves verifying payment details, checking product availability, and preparing your items for shipment. If any issues arise, such as out-of-stock items, we’ll contact you promptly to discuss alternatives or issue a refund for the affected items.
Shipping: Once your order is ready, it will be handed over to our shipping partner. You’ll receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery. Depending on the shipping method selected at checkout, delivery times may vary.
Delivery: Your package will be delivered to the address you provided during checkout. If you’re not available at the time of delivery, the carrier may leave the package in a safe place, with a neighbor, or provide instructions for redelivery.
Post-Delivery: After receiving your order, we encourage you to check the items to ensure everything is in good condition. If you have any questions, concerns, or issues, please don’t hesitate to contact our customer service team. We’re here to assist you and make sure you’re completely satisfied with your purchase.

Thank you for choosing us, and we hope you enjoy your order!

Payment Information

What payment methods do you accept?

We accept payments via PayPal and major credit cards. PayPal also supports guest checkout for those without a PayPal account.

Can I use a credit card without a PayPal account?

Yes, you can use your credit card through PayPal’s guest checkout option without needing a PayPal account.

Is my payment information secure?

Absolutely. We use secure encryption and trusted payment gateways to ensure your payment information is protected.

Orders and Returns

If you receive a product with significant defects, you can return it within 30 days of receiving the package, provided it’s in the same condition as when it was sent. Although we conduct thorough pre – dispatch inspections, it’s the buyer’s duty to check the product upon arrival. Note that items damaged due to customer negligence are not eligible for refunds. you can read more return policy information from here.

How do I initiate a return?

To initiate a return, email our customer service at [email protected] with your order number and proof of defect or damage.

Who pays for return shipping?

You will need to pay the shipping fee when returning the product to our warehouse.

When will I receive my refund?

Refunds are processed within 2-3 business days once we receive and inspect the returned product.