Thank you for choosing redalfstore.com! Here’s important information regarding your order and our services to ensure a smooth shopping experience:
Order Processing
As soon as your payment is successfully processed, we at redalfstore.com will initiate the handling of your order without delay. All orders will be dispatched from our overseas warehouse located in the United States. You can conveniently check the status of your order by logging into your account on our website.
Shipping Time
The total delivery time for your order is calculated as the sum of the processing time and the transit time.
- Processing Time: Typically, it takes us 0 to 2 business days to process your order before it is ready for shipment.
Taxes
Goods dispatched from all our warehouses have not had the delivery tax paid. In the event that your package is inspected by the customs authorities of the destination country, you, as the customer, will be responsible for paying any applicable import duties, levies, and taxes.
Shipping Address Modification
If you need to change the shipping address for your order, we will do our best to accommodate the change. You can request an address change at any time before your order has been shipped. Once the order is on its way, we will be unable to make any changes to the shipping address.
Incorrect Address
Please double-check the shipping address you provide during the checkout process. If you enter an incorrect address and the product is returned to our store after delivery, we regret that we cannot be held liable for any losses related to your order.
Out-of-Stock Items
In the situation where an item you ordered is out of stock, we will promptly ship the items that are currently available. Once the remaining out-of-stock items are restocked, we will ship them to you without delay.
Delays Beyond Estimated Delivery Time
If your order takes longer than the estimated delivery time to arrive, please reach out to us. We will conduct a thorough investigation into the matter.
Damaged Packages During Transit
If you notice that the package is damaged when it is delivered, whenever possible, please refuse to accept the package from the courier and contact our customer service immediately. If you are not present when the package arrives and it is damaged, please get in touch with our customer service to discuss the next steps.
Order Cancellation
If you decide to cancel your order, we will accept cancellation requests at any time before the order has been shipped. However, once the package has been dispatched, we will not be able to cancel or modify the order.
Insurance
The insurance coverage for the loss and damage of your package is limited to the value declared by the courier.
Lost Packages During Transit
Once the courier has completed its investigation and determined that the package is indeed lost, we will process either a refund or a replacement for you right away.
Order Tracking
After you place an order with us, you will receive an order confirmation email that details all the aspects of your order. Once your item has been shipped, you will receive a shipping confirmation email containing your order number, information about the carrier, the date and time the order was placed, the current status of your order, and the tracking number for the shipped item. To find out the exact location of your shipment, you can track your item on the official website of the carrier.
If you encounter any difficulties in tracking your order, please feel free to contact us via:
- Email: [email protected]
- Customer Service Chat: Our customer service team is available from Monday to Sunday, 9 am to 6 pm (UTC+8 time) to assist you.
Company Address
Building A2-201-03, No. 11 Huan Cheng South Road,
Ma’an Tang Community, Honghezi Creative Park, Bantian Street, Longgang District,
Shenzhen, China